--- title: Privacy Policy description: How Artificial Poets collects, uses, and protects information. Effective August 6, 2026. url: https://preview.artificialpoets.com/privacy-policy/ site: Artificial Poets type: page date: 2026-07-29T19:50:48+00:00 modified: 2026-08-10T03:43:41+00:00 author: Matías Sanchez Moises --- # Privacy Policy How Artificial Poets collects, uses, and protects information. Effective August 6, 2026. Artificial Poets, Inc. ("Artificial Poets," "we," "us") builds publishing technology: managed WordPress hosting, analytics, AI assistants, and the tools around them. This policy explains what personal information we collect, why we collect it, and the choices you have. It covers artificialpoets.com and our product surfaces and brands, including PoeHost, the Artificial Poets Platform, a13s, InboundMode, OutboundMode, Intent Analysis, and our documentation sites (together, the "Services"). ## The short version - We collect what we need to run the Services: account details, lead form submissions, billing records, usage analytics, and support conversations. - We do not sell personal information, and we do not share it for cross-context behavioral advertising. - By default we collect usage data and analytics, and we may use de-identified, aggregated data to improve the Services and train our own models. We do not use your content, or your end users' personal information, to train models unless your organization chooses to opt in. - The AI model providers we work with process data under terms that do not allow them to train their models on it. - Everything runs in the United States. - When we process data on behalf of a customer (for example, visitors to a website we host or measure), that customer controls the data and their privacy policy applies. - You can ask us to access, correct, delete, or export your information at any time: [privacy@artificialpoets.com](mailto:privacy@artificialpoets.com). The full policy below is what governs. ## 1. Our two roles We handle personal information in two capacities, and your rights run to the right party: **As the business (controller).** For our own websites, marketing, lead forms, newsletters, sales outreach, accounts, and billing, we decide how and why data is used. This policy applies directly. **As a service provider (processor).** When a customer uses our Services to run their business (hosting their website, measuring their audience, sending their email, powering their AI features), we process their data, including their visitors' and end users' personal information, on their instructions. The customer controls that data and their privacy policy governs it. If you are a visitor or user of a site or service operated by one of our customers, please direct privacy requests to that customer; we will assist them in responding. Section 8 describes this processing. ## 2. Information we collect **Information you give us.** - *Account information.* Name, email address, profile photo, organization name, and role, collected when you or your organization creates an account. Authentication is handled by our identity provider; we do not see or store your password. - *Lead and newsletter forms.* When you subscribe to a newsletter, download a guide, or request a demo on our sites, we collect what the form asks for: email address, and depending on the form, first and last name, company, and phone number. - *Billing information.* Billing contact, company details, and billing address. Payment cards are entered directly with our payment processor on its hosted pages; full card numbers never touch our systems. We keep invoices and payment status. - *Communications.* Messages you send us for support, sales, or anything else, and, for conversational products such as a13s, the conversations you have with the assistant. **Information we collect automatically.** - *Website analytics.* Our sites use a product analytics service (hosted in the United States) configured so that anonymous visitors are not individually profiled. If you submit a lead form, we link your visit to the email you provided so we know which pages brought you to us. We also use Google Tag Manager to manage measurement tags; our sites push their own events into it and do not embed advertising pixels. - *Product usage.* Within our applications we record product events (pages viewed, features used, API calls, AI token consumption and cost) tied to your account. Our analytics are configured conservatively: automatic click capture is off, session recording is off, and where email is used server-side for analytics it is hashed first. - *Performance and error monitoring.* We collect performance timings and error reports from our applications to keep them working. Inputs are masked and monitoring is tied to internal identifiers, not names or emails. - *Consent and anti-abuse records.* When you submit a lead form we record the consent wording version you saw, the time, and your IP address, user agent, and country. This is the evidence that you actually signed up, and it also powers our spam and abuse protections. - *Logs.* Standard server logs (IP address, request details, timestamps), retained briefly for security and operations. **Information from other sources.** - *Connected accounts.* If your organization connects third-party accounts to the Services (for example Google Analytics, Google Ads, Search Console, or Meta Ads), we access that data with your authorization to provide the features you asked for. OAuth tokens are held by our integration broker; we fetch credentials at request time rather than storing them. - *Business contact information.* Described in section 9. ## 3. How we use information We use personal information to: - Provide, operate, and secure the Services - Create and manage accounts, organizations, and permissions - Process payments, send invoices, and manage subscriptions - Deliver the newsletters, guides, and demos you ask for, with proof of consent - Respond to support requests and communicate about the Services - Measure and improve the Services, including product analytics and performance monitoring - Train and improve our own machine learning models, using only the data described in section 4 - Conduct business-to-business outreach as described in section 9 - Detect and prevent spam, fraud, and abuse - Comply with law and enforce our agreements ## 4. AI features, analytics, and model training Several of our products use large language models and machine learning. Here is exactly what that means for your data. **Processing to provide features.** When you use an AI feature, the relevant content (a prompt, an article to classify, a page to optimize, data from a connected account) is processed by AI models to produce the result you asked for. We route these requests through our own infrastructure to established commercial model providers. Our agreements with those providers do not permit them to use your data to train their models. **Usage metering.** For billing and cost controls we record metadata about AI usage: model, token counts, and cost, attributed to your organization. We do not use the content of your prompts or conversations for billing records. **What we use to improve the Services (the default).** By default, your use of the Services is opted in to our collection of usage data and analytics as described in this policy, and we may use data that has been de-identified or aggregated so it no longer identifies any person or customer to improve the Services, develop new features, and train our own models, such as our content and intent classifiers. **What we do not use (unless you opt in).** We do not use your content (your sites, posts, media, conversations, campaigns, or data from your connected accounts), or personal information belonging to you or your end users, to train our models, unless your organization expressly opts in. Enterprise agreements can further restrict our data use, and where they do, the agreement wins. **Opting out.** If you want to opt out of non-essential analytics for your account or organization, email [privacy@artificialpoets.com](mailto:privacy@artificialpoets.com) and we will configure it. ## 5. Cookies and similar technologies We use a small set of cookies and browser storage: - *Strictly necessary.* Session and security cookies from our identity provider so you can sign in, and infrastructure cookies from our content delivery network. - *Analytics.* Cookies set by our analytics service to distinguish visits, configured as described in section 2. Some interface preferences are kept in your browser's local storage and never leave your device. We do not use advertising cookies and we do not run third-party ad trackers on our sites. Our current approach is notice-based: we tell you here, and you can control cookies through your browser settings, including blocking or deleting them. We are building region-aware consent controls for visitors from jurisdictions that require opt-in consent, and this policy will be updated when they ship. Our sites are operated from the United States and are directed to a United States audience. ## 6. How we share information We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share personal information only with: - *Service providers.* Vendors that process data on our behalf and on our instructions: cloud infrastructure and hosting, content delivery and security, identity and authentication, payment and billing processing (including our payment processor's hosted checkout), email delivery, product analytics, performance monitoring, integration brokering, and AI model providers. We limit each provider to the data it needs to do its job. - *Professional advisers* such as lawyers and accountants, under confidentiality. - *Legal and safety.* When required by law, legal process, or to protect the rights, safety, and property of Artificial Poets, our customers, or others. - *Business transfers.* If we go through a merger, acquisition, financing, or sale of assets, personal information may transfer as part of that transaction, subject to this policy. A list of the specific vendors we use to process customer data is available on request at [privacy@artificialpoets.com](mailto:privacy@artificialpoets.com). ## 7. Lead capture, newsletters, and email Our lead and newsletter system is built for consent you can verify: - Each subscription is stored per list, with the exact consent wording version you agreed to and when. - Lists may use confirmed (double) opt-in; where they do, you are not subscribed until you click the confirmation link. - Every marketing email includes a working one-click unsubscribe that takes effect immediately for that list. - Unsubscribing from one list does not touch your other subscriptions; bounce and complaint suppressions apply account-wide. - If you unsubscribe, we keep a minimal suppression record (a hashed identifier) so we do not email you again. We do not send marketing SMS. ## 8. When we process data for our customers Customers use our Services to run their own websites and audiences. In that processing, the customer is the controller and we act on their instructions. Depending on what the customer has enabled, this can include: - Hosting their website and its database, media, and backups - Collecting analytics events from their site's visitors, including page views, performance metrics, searches, and (if the customer enables it) session recordings, into the customer's analytics project - Computing audience insights for the customer, such as content and visitor intent classifications - Relaying transactional email their site sends (password resets, form notifications) - Storing their uploaded media and files We do not use this data for our own purposes except as needed to provide and secure the Services, to meter usage for billing, and as described in section 4 (de-identified, aggregated improvement data). We do not pool one customer's data with another's, and each customer's data is segregated per organization. If you are a visitor to a customer's website, the customer's privacy policy applies to you. Contact the site owner to exercise your rights; we support our customers in honoring those requests. ## 9. Business contact and prospect information Because we sell to businesses, we maintain contact information about people in professional roles at companies we believe could use the Services. This includes name, job title, company, business email address, business phone, and links to public professional profiles. We gather this from publicly available professional sources and from licensed business data providers, and we use it for one purpose: relevant, business-to-business outreach about the Services. Every outreach email identifies us and includes a working unsubscribe. If you opt out, we add you to a permanent suppression list and stop contacting you. You can also email [privacy@artificialpoets.com](mailto:privacy@artificialpoets.com) at any time to ask what we hold about you, correct it, or have it deleted; section 11 explains how. ## 10. Data retention We keep personal information only as long as we need it for the purposes above, and we use specific windows where we can: - *Lead and subscriber records:* for as long as the list is active, plus a minimal suppression record after you unsubscribe. Historical capture event copies are deleted after 2 years. - *Product analytics events and AI usage records:* 13 months. - *Assistant conversations (a13s):* deleted after 12 months of inactivity, unless your plan includes longer or unlimited retention. - *Hosting backups:* per your plan's backup window (7 to 365 days). - *Operational logs:* around 30 days. - *Account, billing, and tax records:* for the life of the account and as long as law requires afterward. When retention ends, we delete or de-identify the data. ## 11. Your rights and choices Wherever you live, you can ask us to: - **Access** the personal information we hold about you - **Correct** it if it is wrong - **Delete** it - **Export** it in a portable format - **Opt out** of marketing email (every message has an unsubscribe link, or just ask) Send requests to [privacy@artificialpoets.com](mailto:privacy@artificialpoets.com). We will verify the request (usually by confirming control of the email address involved) and respond within 45 days. We will not discriminate against you for exercising any right. If we cannot fully honor a request (for example, records we must keep for tax or security reasons), we will tell you what we kept and why. We do not sell personal information or share it for cross-context behavioral advertising, so opt-out-of-sale signals such as Global Privacy Control have nothing to switch off today; if our practices ever change, we will honor them. If your data reached us through one of our customers, we will refer your request to that customer and help them respond. ## 12. Security We run the Services on established United States cloud infrastructure with encryption in transit, encryption at rest, and access limited by role and scoped credentials (for example, the key our websites use to submit leads can write a lead and do nothing else). Payment card data is handled entirely by our payment processor. No system is perfectly secure, but if a breach affects your personal information we will notify you and the authorities as the law requires. ## 13. Where your data lives We are a United States company and the Services are hosted and operated in the United States. If you use the Services from outside the United States, your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction. ## 14. Children The Services are for business use and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it. ## 15. Changes to this policy When we change this policy, we will update the date at the top and, for material changes, give notice on our sites or by email. The current version always lives at [artificialpoets.com/privacy-policy/](/privacy-policy/). ## 16. Contact us **Artificial Poets, Inc.** 131 Continental Drive, Suite 305 Newark, DE 19713, USA Privacy requests: [privacy@artificialpoets.com](mailto:privacy@artificialpoets.com) Everything else: [legal@artificialpoets.com](mailto:legal@artificialpoets.com)